Capital One
Identity fraud
What happened?
Capital One decided to take the lead in helping their customers to:
- Protect themselves against the dangers of ID theft
- Deal with the situation if they become the victims of ID fraud.
Capital One created an ID theft service which provided:
- A named advisor to provide help at every stage if a cardholder discovers they have been a victim of ID theft
- Expert advice to resolve the case including advice about who to contact at other financial institutions and organisations that might be affected
- An advice guide containing ID theft prevention tips and early-warning signs so that cardholders can make sure they are doing everything possible to protect their ID.
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